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Customer service: EveryoneCelebrate@Gmail.com
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FAQ

1. General

1.1 Returns & Exchanges

How do I return my purchase?

If the product which has been purchased has defects or is faulty, Everyone celebrate will issue you a full refund. All other returns are issued with store credit.

If you wish to return an item, please fill in the Returns Slip you received with your shipment, and send the item back to us in its original packaging. If you no longer have the Returns Slip, please contact Customer Service and we will email you a replacement.

We are Here: No.10 Persiaran Endah Taman Persiaran Desa, Wilayah Persekutuan Kuala Lumpur

How long do I have to return my purchase?

We will happily receive returns within fourteen (14) calendar days from the date you receive the item.

How long would it take for my return to be processed?

Once we receive the item(s), we will process your request within 5 business days.

What are the shipping charges if I return my purchased item(s)?

You will bear the shipping cost of returning the product to Everyone celebrate. Shipping cost to deliver the replacement product to you for faulty items will be borne by Everyone celebrate. However the shipping cost for all other returns/ exchanges will be borne by the customer.

Do you refund or exchange if I have chosen the wrong product?

No we do not offer refunds in such cases. However, you may return the item(s) within 14 days upon receipt in exchange for store credit. Store credit can be used to purchase your preferred item. If the item you desired is out of stock and cannot be sourced from elsewhere, Customer Service will contact you for a further discussion.

What if my item is faulty?

Quality Control tries to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, you may send it back to us with a completed Returns Slip attached within 14 days upon receiving the item(s), and we will send you a replacement item. In case we are out of stock, Customer Service will contact you to issue a full refund or store credit.

What are your shipping and returns policies?

Our shipping and returns policies can be viewed at the "Shipping and returns policy"page.

I need to return an item, but I don't have the original packaging. What shall I do now?

All items must be returned with the original packaging. Items without the original packaging cannot be returned to Everyone celebrate.

1.2 Brands & Stock

The item I want is out of stock. What shall I do now?

Kindly contact our Customer Service for enquiries.

Do you place items on back order?

No, your item will not be placed on backorder. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, you will be contacted by the Customer Service Team to arrange a store credit or refund if we are unable to source the item from elsewhere.

Can I place an item on hold for purchase at a later date?

Sorry, but we do not offer this option.

How do I know if you carry a certain brand?

Please type the name of the brand you are searching for into our search toolbar to view the items from that brand.

When can I expect new products to be listed on your website?

Kindly contact our Customer Service for enquiries.

How can I provide feedback about a product?

We look forward to hearing feedback about our products. You can send your feedback to us via:

Email: Everyonecelebrate@gmail.com

Is there somewhere I can go to view the product prior to purchasing?

Unfortunately, we do not have a retail store and for safety reasons we cannot allow customers in the warehouse. If you have any questions regarding the products, please do not hesitate to contact Customer Service.

1.3 Technical

I need personal assistance with my order. Who can I contact?

Customer Service will be happy to assist you with your order. Please e-mail us at Everyonecelebrate@gmail.com

How do I start a new account?

Please click on 'My account', which is located on the top right hand side of the page. You will then be prompted to a new page where you will find 'New buyers' on the left hand side. Click 'create a new account' and fill in your details as requested before clicking 'submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

How do I update my details on my account?

Please click on the My Account tab at the top right hand side of the page Scroll down to find your account information as well as Edit next to Contact Information Click on Edit then change your details as needed and finally click the Save button to ensure your details have been saved.

I'm having problems ordering through your website. What can I do?

Our website is best viewed with Internet Explorer, Mozilla Firefox & Google Chrome. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please contact Customer Service.

How do I unsubscribe from your mailing list?

At the bottom of an email sent to you by Everyone celebrate, you will find an 'Unsubscribe to Newsletter' button. By clicking this button, you will be unsubscribed to future Everyone celebrate communications.

Where can I get help if I need it?

Please contact Customer Support at Everyonecelebrate@gmail.com.

How can I learn more about Everyonecelebrate.com

Welcome to Everyone celebrate,Malaysia's Leading online gift shop for every celebration,where every celebration comes in one roof. We bring you the largest selection of the world's best electronic brands,pastry,cakes,gift sets and other selected item for any events and occasion at the best prices to your doorstep.

Our easy-to-navigate portal offers unparalleled convenience with fast, free shipping within Malaysia (including Sabah and Sarawak). Most customers receive their orders within five days of order submission.

Please check back frequently for new products as we are constantly expanding our range. Stay tuned for new exciting product categories to be added. You can follow us on Facebook and Twitter to stay updated on the latest trends, offers, and Everyone celebrate news.

Join us in revolutionizing the shopping experience in the Malaysia.

Our world class customer service team can be contacted via email at Everyonecelebrate@gmail.com.

Can my parcel be delivered to an office address?

Yes, your parcel can be delivered to an office address. Please enter the address along with your full name upon checkout.

What is the postage & handling charge on orders?

Everyone celebrate is happy to offer free delivery on order exceeding MYR:100 in Malaysia..

My items haven't arrived yet. What can I do?

Please allow at least 1 - 5 business days for your order to arrive. You are able to track the status of your order using the tracking ID sent to you.. If you have any concerns, please do not hesitate to contact Customer Service. We also have same day shipping options please feel free to call our customer service to enquire on that option, we provide fast delivery anywhere any time.

Do you ship internationally?

Unfortunately, we are currently only shipping within Malaysia.

3. Order Status

What is the status of my order? Please use the tracking ID in your confirmation email to track the status of your order. If you have any difficulties with this process, please do not hesitate to contact Customer Service.